Slow Reads and Writes

Incident Report for Keen

Resolved

S3 backlog should be resolved. If you are still experiencing issues, please contact us!
Posted Jul 12, 2017 - 09:05 PDT

Update

Read and write latencies are back to normal, but we're still chewing through a backlog for S3 writes. We expect the backlog to be eliminated soon and will let you know as soon as it's back to normal.
Posted Jul 12, 2017 - 07:53 PDT

Monitoring

Both read and write latencies are decreasing and are close to returning to normal levels. We continue to monitor.
Posted Jul 12, 2017 - 07:37 PDT

Identified

We've identified an issue in our database cluster that is causing this pain. We've taken action to mitigate the issue and are continuing to monitor the situation.
Posted Jul 12, 2017 - 07:30 PDT

Investigating

We're currently investigating an issue that is causing delays in both reads and writes. We'll update you as soon as we have more information. We appreciate your patience!
Posted Jul 12, 2017 - 06:59 PDT
This incident affected: Stream API, Compute API, and S3 Streaming.