Cached Datasets not updating properly

Incident Report for Keen

Resolved

Cached Datasets have been updating normally for several hours now. We will continue to monitor. Thanks again for your patience!
Posted Feb 07, 2018 - 14:38 PST

Monitoring

We believe that all Cached Datasets should be back up to date now. We are continuing to monitor to ensure that the update process is stable. Apologies again for the disruption, and thanks for your patience.
Posted Feb 07, 2018 - 10:34 PST

Update

Update: We are continuing to work on the issue with Cached Datasets. We are in the process of attempting a remedial operation that we hope will clear the current processing backlog and allow us to resume normal operation. We will update this incident again once we have more information. Thanks for your patience.
Posted Feb 07, 2018 - 08:08 PST

Investigating

We are investigating an issue with Cached Datasets updates. Newly created datasets (since yesterday) may not be showing any data, and older datasets may be missing data from the past 12-24 hours. We will update as we identify the root cause and necessary fixes.
Posted Feb 07, 2018 - 05:28 PST
This incident affected: Datasets.