Emailed Extraction Issues

Incident Report for Keen

Resolved

A fix has been deployed to production and we've verified extraction emails/links are once again being sent. If you've previously submitted an extraction and did not receive the email you'll need to resubmit the request. If you continue to experience issues please do not hesitate to contact support.

Posted May 29, 2018 - 13:12 PDT

Monitoring

A fix is currently being deployed to production and we're monitoring results.

Posted May 29, 2018 - 12:43 PDT

Identified

We've identified the underlying issue and are currently testing a fix.

Posted May 29, 2018 - 12:31 PDT

Investigating

We are currently investigating issues with emailed extractions not being delivered.

Posted May 29, 2018 - 09:55 PDT

This incident affected: Compute API.