Brief slowdowns across the API

Incident Report for Keen

Resolved

Our infrastructure provider experienced a small window of network instability between our production data centers. This occurred from 8:41 PM Pacific time until 8:52 PM Pacific time. Our monitoring notified us of increased API latencies. During investigation we pinpointed that the problem stemmed from packet loss on the internal network. While investigating, the issue resolved itself and API performance returned to normal levels.

We're in discussions with our infrastructure provider to understand what happened and we'll continue to monitor our service.

Posted Aug 23, 2014 - 21:16 PDT