Intermittent timeouts in backend API and site

Incident Report for Keen

Resolved

All systems operational. Thanks for your patience!

Posted Oct 18, 2017 - 14:55 PDT

Monitoring

Looks like things are starting to come back online. We will continue to keep a close eye, and keep this incident open until it is completely resolved.

Posted Oct 18, 2017 - 14:21 PDT

Update

We are currently investigating this issue.

Posted Oct 18, 2017 - 14:17 PDT

Investigating

Our infrastructure host is experiencing an outage in one of our availability zones. We are working on routing traffic to the other zones that are still available. In the mean time, customers may experience intermittent timeouts on all components.

Posted Oct 18, 2017 - 14:17 PDT

This incident affected: Stream API, Compute API, S3 Streaming, Datasets, Cached Queries, and Keen Website.