Slow Queries and Extractions

Incident Report for Keen

Resolved

This incident has been resolved.

Posted Aug 26, 2015 - 16:16 PDT

Monitoring

We've fixed the issue with the database node and query durations are recovering. We are continuing to monitor.

Posted Aug 26, 2015 - 13:49 PDT

Identified

We've identified a hardware issue in one of our databases, which has been resolved. Additionally, we're looking into a cause for additional query load that is still causing some slowdown.

Posted Aug 26, 2015 - 13:26 PDT

Investigating

Both queries and extractions are currently experiencing slower speeds than usual. We are looking into it right now.

Posted Aug 26, 2015 - 13:05 PDT

This incident affected: Compute API.