Slow Queries and delayed writes

Incident Report for Keen

Resolved

All events continue to be written quickly. Thank you again.

Posted Aug 15, 2016 - 14:37 PDT

Monitoring

We have caught up on our writes to both Keen directly and our Amazon S3 uploads. We will continue to monitor for a time.

Posted Aug 15, 2016 - 14:25 PDT

Investigating

Some events are still being delayed, but queries have fully recovered. We are investigating why this is. Thank you.

Posted Aug 15, 2016 - 13:56 PDT

Monitoring

We have now recovered from our networking incident. We are continuing to monitor to make sure that we don't see any more issues. Thanks!

Posted Aug 15, 2016 - 12:19 PDT

Identified

We've identified some networking issues that are causing queries for many customers to be slow and newly written events to be delayed. We will update you as we address the issue.

Posted Aug 15, 2016 - 11:46 PDT

This incident affected: Stream API and S3 Streaming.