Slow queries and write delay
Incident Report for Keen
Resolved
The event backlog has been processed and all hosts in both the query and write paths have returned to normal. Thank you for sticking with us!
Posted Feb 02, 2016 - 22:49 PST
Monitoring
The inbound event backlog is currently being processed and we expect this issue to be resolved within the next hour. We'll continue to update you as things progress.
Posted Feb 02, 2016 - 22:36 PST
Update
Our provider has restored service to the effected hosts. A portion of inbound events are currently backlogged by 30 minutes or more. We're currently monitoring the backlog as service is restored to determine how long it will be before all events can be written and will continue to keep you updated as we learn more. Once again, we appreciate your patience and apologize for the inconvenience.
Posted Feb 02, 2016 - 22:24 PST
Identified
We're currently experiencing service degradation in both our write and query services due to a network outage in one of our provider's data centers. Queries are slower than normal as are writes. We're currently working with our provider to restore service and hope to have the problem resolved as quickly as possible. We appreciate your patience and apologize for the inconvenience.
Posted Feb 02, 2016 - 21:52 PST
This incident affected: Stream API and Compute API.