API Performance Issues

Incident Report for Keen

Resolved

Our API looks like its held stable for the last hour or so. Our increased capacity should better handle these types of spikes in the future.

Posted Apr 06, 2017 - 18:32 PDT

Monitoring

We've deployed some changes to the load balancers and are seeing the error rate decrease back to its normal levels. We will continue to monitor.

Posted Apr 06, 2017 - 17:17 PDT

Identified

We've identified a bottleneck and are working to increase capacity. Thank you for your patience.

Posted Apr 06, 2017 - 16:56 PDT

Investigating

We are currently investigating performance issues with our streams and compute APIs. No data that we acknowledge as received is being lost.

Posted Apr 06, 2017 - 15:38 PDT

This incident affected: Stream API, Compute API, Datasets, and Cached Queries.