All Systems Operational

About This Site

At Keen IO, transparency is one of our core values. Our mission is to provide you a stable and reliable service, and part of that promise is keeping you fully informed whenever issues arise.

Below, you’ll find the current status of Keen IO, as well as any recent issues or incidents we may have had. If you're experiencing any problems related to Keen and don’t see anything about it below, please write us at contact@keen.io.

Stream API Operational
Compute API Operational
Keen Website ? Operational
S3 Streaming ? Operational
Datasets ? Operational
Cached Queries ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
95th Percentile Query Duration ?
Fetching
95th Percentile Event Write Delay ?
Fetching
95th Percentile Extraction Duration ?
Fetching
Past Incidents
Feb 19, 2017

No incidents reported today.

Feb 18, 2017

No incidents reported.

Feb 17, 2017
Resolved - The backlog has been processed and S3 streaming is now back to normal. We appreciate your patience and apologize for the inconvenience!
Feb 17, 09:36 PST
Monitoring - The fix is in place and the backlog has begun to clear. We'll update you again as soon as it has cleared completely.
Feb 17, 08:46 PST
Identified - We've identified the cause of the issue as a previously undiscovered edge case and we're currently working on a fix. The backlog will begin to clear as soon as we're able to get the fix in place. We appreciate your patience!
Feb 17, 07:55 PST
Investigating - We're currently experiencing a delay in streaming events to S3. We're investigating and will let you know when we have more information.
Feb 17, 07:18 PST
Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017
Resolved - The backlog has been processed and S3 streaming is now back to normal. We appreciate your patience and apologize for the inconvenience! Happy Sunday/Monday!
Feb 12, 16:10 PST
Monitoring - We've applied the fix and are currently monitoring to verify everything is working as expected.
Feb 12, 16:00 PST
Identified - We've identified the issue and are working on a fix. We appreciate your patience!
Feb 12, 15:49 PST
Investigating - We're currently experiencing a delay in streaming events to S3. We're investigating and will let you know when we have more information.
Feb 12, 15:22 PST
Feb 11, 2017

No incidents reported.

Feb 10, 2017

No incidents reported.

Feb 9, 2017

No incidents reported.

Feb 8, 2017

No incidents reported.

Feb 7, 2017

No incidents reported.

Feb 6, 2017
Resolved - Annnnnd Explorer is back to normal. We apologize for the inconvenience!
Feb 6, 10:18 PST
Identified - We've identified the issue as an errant configuration setting and are deploying a fix as we speak.
Feb 6, 10:03 PST
Investigating - We're currently investigating an issue with Explorer that was caused by a recent deployment. Explorer is currently down for all customers.
Feb 6, 09:54 PST
Feb 5, 2017

No incidents reported.