All Systems Operational

About This Site

At Keen IO, transparency is one of our core values. Our mission is to provide you a stable and reliable service, and part of that promise is keeping you fully informed whenever issues arise.

Below, you’ll find the current status of Keen IO, as well as any recent issues or incidents we may have had. If you're experiencing any problems related to Keen and don’t see anything about it below, please write us at contact@keen.io.

Data Collection API Operational
Data Analysis API Operational
Keen Website ? Operational
S3 Streaming ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
Median Query Duration ?
Fetching
Event Write Delay (95th percentile) ?
Fetching
Median Extraction Duration
Fetching
Past Incidents
Aug 27, 2016

No incidents reported today.

Aug 26, 2016

No incidents reported.

Aug 25, 2016

No incidents reported.

Aug 24, 2016

No incidents reported.

Aug 23, 2016
Resolved - And things are back to normal. It turns out that emergency maintenance was required for some critical network components in one of our data centers, and that the intermittent network connectivity issues we experienced were a result of said maintenance. We apologize for the inconvenience and thank you for your patience!
Aug 23, 14:17 PDT
Update - Network connectivity has now stabilized, but we're continuing to monitor. We're currently working with our provider to understand the root cause and will let you know as soon as we have more information.
Aug 23, 14:06 PDT
Monitoring - We're currently experiencing intermittent network connectivity issues in one of our data centers which is causing some instability across our services. We're working with our provider to understand the issue and will update you as soon as we have additional information.
Aug 23, 13:49 PDT
Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.

Aug 15, 2016
Resolved - All events continue to be written quickly. Thank you again.
Aug 15, 14:37 PDT
Monitoring - We have caught up on our writes to both Keen directly and our Amazon S3 uploads. We will continue to monitor for a time.
Aug 15, 14:25 PDT
Investigating - Some events are still being delayed, but queries have fully recovered. We are investigating why this is. Thank you.
Aug 15, 13:56 PDT
Monitoring - We have now recovered from our networking incident. We are continuing to monitor to make sure that we don't see any more issues. Thanks!
Aug 15, 12:19 PDT
Identified - We've identified some networking issues that are causing queries for many customers to be slow and newly written events to be delayed. We will update you as we address the issue.
Aug 15, 11:46 PDT
Aug 14, 2016

No incidents reported.

Aug 13, 2016
Resolved - Everything is healthy once again, thank you for your patience.
Aug 13, 12:34 PDT
Monitoring - The networking issue has been addressed and systems are all returning to normal. We will continue to monitor for any further problems.
Aug 13, 12:22 PDT
Identified - We've identified a networking issue affecting one of our datacenters. We are working on resolving this issue.
Aug 13, 11:41 PDT
Update - We are still looking into the slow queries. Events written to Keen are not being lost but are delayed and will not show up in queries immediately.
Aug 13, 11:31 PDT
Investigating - We've discovered some severe slowdown in our querying API and events being written are delayed. No data is lost. We are investigating now.
Aug 13, 10:35 PDT